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Kirk B Jensen, MD, MBA, FACEP

Senior Advisor, Patient Flow

Dr. Kirk Jensen has spent over 25 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has served as medical director for several emergency departments. Dr. Jensen is President and CEO of Healthcare Management Strategies and formerly Chief Innovation Officer for Envision Healthcare and the Innovation Group. Originally from the Chicago area, Dr. Jensen began his career in Emergency Department management in Los Angeles, building a physician group focused on the special needs of the disadvantaged urban patient population. He worked with the Governor and the Health Department to maintain a healthcare safety net for the city of Los Angeles.

In 1990 his clinical and management career transitioned to North Carolina and the formation of Southeastern Acute Care Specialists, providing emergency physician services for two hospitals seeing 90K visits annually. He served as Medical Director and Chairman of the Emergency Department (ED), leading both hospitals to national benchmark standards in ED operations and efficiency. He implemented procedures that achieved national recognition for Nash General Hospital as a “Best Practice Clinical Site” by the Emergency Nurses Association (1999). In addition, Dr. Jensen implemented crew resource management training at both hospitals, focusing on team performance, safety, and human error management. He is a certified MedTeams instructor.

Since 1998 Dr. Jensen has been on the faculty of the Institute for Healthcare Improvement (IHI), focusing on improving patient flow, quality enhancement and patient satisfaction. He has coached over 300 emergency departments through the process of improving operations and clinical services. He chaired and served as faculty for over a dozen IHI collaboratives: Operational and Clinical Improvement in the Emergency Department and Improving Flow Through the Acute Care Setting. And for years led the innovative seminars Cracking the Code to Hospital-wide Patient Flow and Perfecting Emergency Department Operations. He was on the expert panel and site examination team for Urgent Matters, a Robert Wood Johnson Foundation Initiative and was a Medical Director for the Studer Group. Dr Jensen is co-author of the 2008 Hamilton Award winning book Leadership for Smooth Patient Flow. He is also co-author of Hardwiring Flow and The Hospital Executive’s Guide to Emergency Department Management.

Dr. Jensen teaches at the American College of Emergency Physicians (ACEP) Directors Academy, leading ED directors through process and operational improvements, as well as patient safety activities. He has been honored as the American College of Emergency Physicians (ACEP) Speaker of the Year. Dr. Jensen holds Bachelor and Medical Degrees from the University of Illinois. He interned in Internal Medicine at the University of Hawaii and completed his residency in Emergency Medicine at the University of Chicago. Dr. Jensen earned an MBA at the University of Tennessee.

Angel Iscovich, MD


Dr. Iscovich has served as Chief Executive Officer of the Qualitas Group of Envision Healthcare, focused on developing the healthcare workforce. Through acquisition of Vista Staffing Solutions, the merger of Qualitas Staffing and Telemedicine Companies. Dr. Iscovich created viable solutions for today’s Healthcare staffing issues.

Dr. Iscovich also served as the Chief Executive Officer of Envisions largest division, extending from Missouri to Hawaii. He has broad experience in physician management, healthcare finance, healthcare technology, organizational development, and mergers & acquisitions.

Dr. Iscovich currently serves as Chair Emeritus of Direct Relief, recognized as one of the top charities in the world. Direct Relief provides billions of dollars in global humanitarian relief partnering with pharmaceutical and healthcare companies throughout the United States and the world.

Dr. Iscovich is Chairman of the Board of Directors of Potentia Analytics which provides Healthcare, Political, and Financial analytics. He serves on the Board of Directors of Office Works, a Healthcare staffing company as well as an Advisor to DASH Systems a Technology “Last Mile” Delivery Startup. He also served as an advisor to InTouch Health a Robotics and Telemedicine Company that recently was acquired by TeleDoc (TDOC).

Currently he is CEO of Inflexion LLC a consulting and advisory company.

Dr. Iscovich received his medical degree from the University of California at San Francisco and a Bachelor Degree in Philosophy and Chemistry (summa cum laude) at the University of Puget Sound. He lives with his wife Lisa in Santa Barbara, California. He is the author of a newly published book “The Art of Routine”.